Danny Heim

Danny Heim is a Senior Project Manager at NiCE and previously worked as a Senior Beta Program Manager at Square, where they led the creation and management of beta programs that informed product go-to-market strategies. Danny has a strong background in customer success, having held roles such as a Customer Success Advocate at Square and guest services positions at prestigious establishments like Four Seasons Hotels and Resorts. They are certified in Goal Setting: Objectives and Key Results (OKRs) and Conducting UX Research, which enhances their ability to deliver high-quality products and features that address customer needs.