David Kay is an experienced customer success and operations professional with a strong background in consulting and resource management across multiple industries. Currently serving as a Customer Success Manager at NICE since November 2016, David has developed and delivered consulting services, designed and conducted training on NICE WFO products, and presented strategic recommendations to senior executives. Prior roles include Service Delivery Manager at Barclaycard, where David optimized resource allocation and managed operational efficiencies, and Senior Planning Analyst at Sky, focusing on performance strategy for contact centers. David's extensive experience spans operations management and performance enhancement roles at several leading organizations, including Sage, BT, Virgin Media, and Orange, complemented by a solid educational foundation from Northumbria University.
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