Derrick Harper

Derrick Harper is a skilled Technical Account Manager at NICE inContact since December 2019, bringing extensive experience in workforce optimization and contact center management. Previously, Derrick served as Workforce Optimization Manager at Wind Creek Hospitality from March 2015 to December 2019, overseeing Quality Assurance, Training and Development, and Workforce Management. Additionally, Derrick held the role of Guest Services Manager at Wind Creek Hospitality, managing a team of over 60 employees and tracking various performance metrics. Derrick's career also includes a significant tenure at InterCall, where responsibilities ranged from Reporting Analyst to Customer Service Team Lead. Derrick holds a Liberal Arts degree in Spanish from Auburn University and attended Southern Union State Community College.