Edward Carter is an accomplished executive with extensive experience in customer success, project management, and operational leadership across various industries. Currently serving as the Head of Global Customer Success at NICE Ltd, Carter leads initiatives that enhance client interactions through advanced SaaS solutions. Previous roles include Director of Project Management at RainFocus, where strategic initiatives were implemented, and Director of Client Development at AtlasRTX, focusing on AI-powered messaging solutions for enterprises. With a strong background at MaritzCX, Verizon Enterprise Solutions, and Discover Financial Services, Carter has demonstrated expertise in driving client satisfaction, managing large teams, and employing analytical methodologies for business improvements. Carter holds a B.A. in Economics from the University of Utah and an Associate of Science degree from Ensign College, along with an Executive Development certificate from the University of Colorado Boulder.
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