Eric Shaver is a Senior Business Consultant CX at NiCE, leveraging over 15 years of experience in contact center leadership, including 7 years focused on workforce management planning and delivery. Previously, they held key roles as a Site Director and Senior Operations Lead at Concentrix and LivePerson. A graduate of the Convergys Future Leaders Program and the Leadership Pocatello Class of 2014/2015, Eric has actively contributed to various leadership initiatives, including serving as a Rotarian and on the Human Relations Advisory Committee for the City of Pocatello. They are passionate about driving personalization in customer experiences and enhancing operational strategies.
This person is not in the org chart
This person is not in any teams
This person is not in any offices