Fabio Custodio is a Senior Technical Account Manager at NICE CXone, bringing extensive experience in supporting global accounts and enhancing business value through strong stakeholder relationships. With a background in network operations, Fabio worked for six years in technical and service management roles at companies including BT, IBM, and AT&T. Fabio's expertise includes managing SLAs, conducting performance reviews, and identifying service improvement opportunities, all while maintaining customer success. Fabio holds a Bachelor of Technology in Information Technology from Universidade Paulista and completed a preparation course for CAPM at Fundacao Getulio Vargas.
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