Falecia Frederick

Falecia Frederick is an experienced professional currently serving as a Product Customer Success Manager at NiCE, where responsibilities include aligning CXone MPower solutions with customer business objectives and leading post-implementation success initiatives. Prior to this role, Falecia held various positions at Dakota Software, culminating in a strategic account manager role that involved overseeing client success and new business development, achieving a notable 96% renewal rate in 2024. Falecia's background includes roles in sales and event management at organizations such as American Immersion Theater and Group Management Services, where exceptional performance and leadership skills were demonstrated. Falecia holds a Bachelor's degree in Organizational Leadership from Bellevue University and has completed additional education at Landmark and the University of Cincinnati.