Gidi Ilan has extensive experience in technical and customer relationship management, currently serving as a Technical Account Manager at NICE Ltd since April 2014, overseeing major accounts across EMEA and ensuring service level agreements (SLAs) and customer satisfaction (CSAT) are met. Prior roles include Expert Technical Support Engineer at Checkmarx and QA Manager at Logic Industries, as well as positions in system testing and project management at Verint and Comverse. Gidi holds a Bachelor of Science degree in Computer Science from Champlain College, with prior education at Tel Aviv University.
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