Hugh Smith

Hugh Smith is an accomplished professional with extensive experience in product development, sales, and technical architecture. Currently serving as Product Director at NICE since November 2016, Hugh oversees the NICE InContact Ecosystem suite, leading product conceptualization and evolution while ensuring alignment with executive teams. Previously, Hugh held the position of Regional Sales Director at NICE, where responsibilities included launching a cloud-based omnichannel solution in the APAC region and developing go-to-market strategies. Prior experience at Salesforce as a Service Cloud Architect involved supporting major solution delivery opportunities and market analysis, while positions at Avaya encompassed roles as Senior Solutions Architect, Director of Systems Engineering for Cloud APAC, and Senior Applications Architect, focusing on designing and implementing complex communication solutions across various sectors.