Ian Kerr is a seasoned executive with extensive experience in service delivery and IT management. Ian served as Senior Vice President of Service Delivery at Mattersight Corporation from May 2016 to January 2021 and held the position of Vice President of Delivery at eLoyalty, a TeleTech Company, from July 2007 to December 2012. Prior roles include Director of IT at Capital One Financial from 1994 to 2007 and IT Director for Enterprise Network Services Operations at CapitalOne between 2005 and 2007. Since January 2021, Ian has been the Managing Director at NICE Ltd. Ian also served as Senior Vice President of Global Delivery at eLoyalty LLC from January 2013 to May 2016. Ian holds a degree in Business Administration with a focus on Management and Operations from Virginia Commonwealth University.
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