Jaciel Hall is an accomplished Account Executive and Senior Technical Account Manager at NICE, with experience since July 2018. Under Jaciel's leadership, NICE Systems achieved a milestone acquisition of LiveVox in Q1 2024, enhancing customer experience management through AI innovations. Recognition for exceeding performance goals and attaining 100% customer satisfaction ratings led to a promotion to Senior Technical Account Manager. In this role, Jaciel served as the primary point of contact for enterprise clients, contributing to significant revenue generation of $11 billion and strengthening customer relationships through strategic planning. Prior experience includes roles at Affinity_Global from October 2014 to July 2018 and Leading Edge Recovery Solutions, LLC from January 2011 to October 2014, where Jaciel developed call campaigns and improved outreach efforts significantly, thereby driving campaign success.
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