Jacob Colby is an innovative and passionate customer care and operations leader with extensive experience in various sectors, including business operations and project management. They served as a Regional Manager of Customer Account Managers at Integra from 2005 to 2016, where they significantly increased revenue and improved customer satisfaction ratings. Currently, Jacob is a Principal Technical Account Manager at NICE CXone. They have held leadership roles in companies such as McDonald's and TailWind Voice & Data, and they earned a Bachelor of Arts in Communications and Public Relations from Saint Mary's University of Minnesota in 1995.
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