Jake Hoeks serves as the Director of AI - Augmentation & Automation at NICE since December 2019, where responsibilities include driving AI-powered transformation to enhance customer experience and operational efficiency through collaboration with Corporate Strategy and IT teams. Prior roles at NICE include Director of Customer Success and Manager - Solutions Architect, leading teams to optimize product utilization and develop scalable support strategies. Previous experience at Verizon from September 2005 to June 2019 includes senior managerial positions such as Senior Manager of the Technical Advisor Group, where Jake designed a specialty team to support rapid IoT growth and 5G technologies, and Senior Manager of the Wireless Enterprise Helpdesk, notable for resolving a critical malware incident. Educational qualifications include a Bachelor of Arts in Entrepreneurial and Small Business Operations and Associate degrees in Business Administration and Computer Science from Strayer University and Pierce College at Puyallup, respectively.
This person is not in the org chart
This person is not in any teams
This person is not in any offices