James Karanassos is currently the Director of Cloud Architecture at NICE, where they lead the development of hybrid cloud infrastructure for NICE inContact platforms. As a self-employed Technical Consultant, they leverage Microsoft 365, Cloud Administration, and Generative AI to offer innovative solutions. Previously, at Tata Communications, James held multiple leadership roles, including Associate Vice President of Voice & Unified Communications, where they focused on enhancing customer experiences and operational efficiencies. Their extensive background includes engineering management at ITXC and Teleglobe/VSNL, as well as a commitment to driving strategic innovation in communication technologies. James is also pursuing degrees in Computer Engineering and Business Administration.
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