Jan A. is a seasoned Customer Success Professional with extensive experience in driving customer satisfaction and retention across various industries. They have worked as a Client Success Manager at Concur, a Customer Success Manager at Zoom, and are currently a Senior Technical Account Manager at NICE. Jan holds a Bachelor’s Degree in Accounting from the Polytechnic University of the Philippines and a Master of Arts in Malikhaing Pagsulat from the University of the Philippines. Known for their outstanding communication skills and analytical approach, Jan effectively manages client relationships and strives to optimize customer experiences.
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