Jared Cosens is the Lead Technical Account Manager at NICE CXone, specializing in customer success with over a decade of experience in account management. They empower organizations by aligning business objectives with advanced CCaaS solutions, facilitating strategic planning and customer success roadmaps. Previous roles include managing service delivery for Roche/Genentech and serving as a Quality Assurance Inspector in the United States Air Force. Jared holds a Bachelor of Science in Business, Management, Marketing, and Related Support Services, graduating with a 4.0 GPA from the University of Phoenix, and an associate degree in Electronic Systems Technology from the Community College of the Air Force.
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