Jarrod Driggers is a seasoned professional with extensive experience in customer success management and workforce optimization. Currently serving as a Product Customer Success Manager at NICE Ltd since December 2021, Jarrod focuses on user adoption of product features and enhancements. Prior experience includes a role as a Business Trainer and Consultant at Group Elite Communications, where responsibilities involved assessing workforce management for customers in the U.S. and Canada. Prior positions also include Workforce Analyst roles at Eastridge Workforce Solutions and Advanced Services Inc., wherein Jarrod managed agent schedules and handled escalation calls in the call center. Early career experience includes customer service and operational management roles at Comfort Inn & Suites, Movie Gallery, and Bruno's Supermarket. Jarrod holds a degree in Sociology with a focus on Leadership from the University of North Alabama.
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