Jeff Hector is a seasoned customer experience and AI professional with over 20 years of experience in pre-sales sales and systems engineering. Currently working as a CX AI Senior Solution Engineer at NICE CXone, they support key accounts across the US and Canada, providing comprehensive demos and technical support. Jeff has previously held roles as a Senior Systems Engineer at NIKSUN and Citrix, along with other engineering and technical positions at various technology firms. They hold a degree in Computer Electronics Technology from Herzing College in Ottawa, Canada.
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