Jeff Strnad

Jeff Strnad is a seasoned professional in customer support and operational management with extensive experience spanning over three decades. Currently serving as the Director of Global Customer Support at NICE Ltd since March 2016, Jeff oversees technical support for the Nexidia technology stack, ensuring high levels of customer satisfaction and operational efficiency. Prior roles include executive positions at Nexidia and Jacada, where Jeff managed various aspects of technical services and production operations. Jeff's career also encompasses positions at EnviroMedix LLC, Accenture, and Stepan Co., where responsibilities ranged from technology development to project management. Jeff holds a PhD in Chemistry from Carnegie Mellon University and a BS in Chemistry from the University of Michigan.