Jim Fillmore is a Lead Technical Account Manager at NICE CXone, bringing over 25 years of experience in technology and customer experience. Previously, at Genesys, Jim managed a team of support engineers while navigating complex projects and enhancing the Technical Account Management (TAM) process. Jim holds a Bachelor's degree in Computer Information Systems from Indiana University. Passionate about developing talent, Jim advocates for customer satisfaction and retention in all aspects of their work.
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