Joely T. is a growth-focused Customer Success Manager with over 25 years of experience in building strong relationships with customers and teams, including tenures at Best Buy and Microsoft. Currently serving as a Senior Customer Success Manager at NiCE, Joely has previously excelled in roles such as Customer Success Account Manager at Microsoft, where they maintained a 95% renewal rate by fostering client advocacy. Joely is pursuing degrees in Business Administration and Management from the University of Phoenix and has demonstrated a commitment to community engagement through initiatives such as co-chairing HOLA Atlanta. Their career reflects a dedication to strategic engagement, team empowerment, and driving meaningful results.
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