John Buoncore is a Lead Technical Account Manager at NICE, with twenty-three years of experience in the Interactive Intelligence / Genesys PureConnect and Genesys Cloud industry. They began their career as a Field Engineer, installing On Premise Telephony systems, and later served as a Senior Support Engineer at Adapt Telephony Services from 2000 to 2018. Buoncore transitioned to the role of Technical Support Manager and then to Support Escalation Manager at Avtex Solutions, where they enhanced customer experience by managing escalated cases and collaborating closely with customers and engineers.
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