Josh Higgins is a Senior Machine Learning Engineer at NICE, specializing in developing and implementing innovative LLM-based solutions to enhance customer service workflows. They have significant experience with Retrieval-Augmented Generation and vector search to optimize model performance for real-time interactions. Previously, Josh served as a Software Engineer at Verisk, where they developed large-scale Java applications and predictive models, and worked as an NLP Researcher at Brigham Young University, focusing on the mental health effects of COVID-19 on the autism community. They earned a Bachelor of Science in Statistics—Data Science and a Master of Science in Computer Science—Machine Learning from Brigham Young University.
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