Joshua Ray B. is a highly skilled Network Operations Center (NOC) engineer with extensive experience in monitoring, maintaining, and troubleshooting network infrastructure. Currently serving as a Senior NOC Engineer at NICE CXone since June 2020, Joshua Ray B. focuses on network performance, issue resolution, and user support. Previous roles include NOC Engineer at Conduent and Concentrix, where responsibilities involved technical analysis, issue escalation, and system administration in a 24/7 environment. Joshua Ray B. began a career as a Network Specialist at Duty Free Philippines Corporation, handling the installation and maintenance of communication equipment. Academic qualifications include an Executive Diploma in Cybersecurity from De La Salle-College of Saint Benilde and a Bachelor's Degree in Electronics Engineering from FEU Institute of Technology.
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