Joy Cruz currently serves as the Director of Partner Success and Service Operations at NICE, a position held since October 2023. Prior to this role, Joy Cruz amassed extensive experience at ePerformax Contact Centers & BPO from September 2005 to November 2022, where responsibilities included Director of Operations, Senior Manager of Operations, and Performance Development Manager, among other roles. Joy Cruz began a career in customer service as a Customer Service Specialist and advanced through various positions, demonstrating a commitment to performance development and training. Joy Cruz holds a Bachelor of Arts in Literature from the University of Santo Tomas, earned between 2000 and 2004.
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