Julie Williams is a seasoned professional in customer service automation and digital solutions, currently serving as a Sales Executive at NICE since March 2020. Williams' experience encompasses roles as a Digital Portfolio Solutions Engineer and Portfolio Solutions Engineer, where responsibilities included strategizing to enhance customer and agent experiences, communicating complex concepts, and mentoring new team members. Prior to NICE, Williams held multiple positions at Optymyze, including Senior Sales Consultant and Senior Consultant, focusing on sales performance management, technical expertise, and project management. Additionally, Williams has experience as a Senior Field Engineer at Schlumberger, managing multinational projects, and has a solid educational background with a BSE in Materials Science and Engineering from the University of Pennsylvania.
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