Julio Munoz possesses extensive experience in account management and program development, currently serving as an Account Executive at NICE CXone since April 2022. Previously, Julio held various roles at American Express from May 2010 to May 2021, including Program Manager, where responsibilities included developing and managing issue escalation and ideation processes, as well as collaborating with banks to implement improvements. Additional roles included Relationship Manager for the LATAM region, Account Operations Specialist, Corporate Card Program Administration, and Customer Service Manager, focusing on customer relationship management, operational support, and staff development. Earlier career experience includes a Sales Consultant position at GE from April 1998 to June 2009, managing bank relationships and consultative sales. Julio's educational background includes studies at Liberty University and Salt Lake Community College.
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