Kathryn (Kat) McGavick is a customer-centric executive with extensive experience in leadership, customer experience, and digital transformation. They led the customer support group for core brands at Outerwall from 2007 to 2016, where they developed strategic direction for customer service across various businesses. Previously, they served as a senior vice president and contact center executive at Bank of America until 2006. Currently, at NICE, they are the RVP of Portfolio Pre Sales, focusing on helping clients connect technology and value, while also serving as a Value Executive. With a passion for collaboration and relationship building, Kat excels in enhancing customer service operations across multiple channels.
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