Keith Brooks is a seasoned technology professional with extensive experience in cloud systems and application support. Currently serving as a Senior Cloud Systems Engineer at NICE since December 2023, Brooks focuses on deploying and managing Azure cloud resources while optimizing performance and cost. Prior to this role, experience included working as a Senior Production Application Support Engineer at Step Up For Students and as a Senior Product Support Specialist at Verint, where responsibilities included Tier 2 support, troubleshooting, and serving as a subject matter expert for new products. Early career roles encompassed various levels of product support and technical writing, alongside a foundational experience as a Language Arts teacher at Clayton County Public Schools. Brooks holds a Bachelor of Arts degree in Technical Communication from Georgia Southern University.
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