Ken Kraft has over 25 years of experience in technical account management and engineering roles. Currently serving as Principal Technical Account Manager at inContact since December 2014, Ken previously held the position of Principal Field Service Engineer at Aspect Communications from October 1996 to December 2014. Ken's career began as a Service Quality Engineer at Canon Computer Systems, Inc. from 1993 to 1995. Educationally, Ken holds a Bachelor's degree in Technical Management and an Associate's degree in Electrical, Electronic and Communications Engineering Technology, both from DeVry University.
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