Kenneth Wilson is a Technical Account Manager at NICE CXone since October 2022, bringing extensive experience in technical research and customer service from a previous role at Netflix from January 2018 to January 2023. At Netflix, Kenneth held multiple positions, including Technical Research Analyst Lead/Co-Lead for the Games Project, where analysis of player experience issues and collaboration with developers on bug fixes were key responsibilities. Kenneth also engaged in root cause analysis of various problems as a Technical Research Analyst and provided support as a Technical Support Specialist to a large customer service network. Prior experience includes a Sales Manager position at 24 Hour Fitness and multiple roles at BestBuy, where leadership in sales and technical support were emphasized. Kenneth's educational background includes studies at Utah Valley University.
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