Kumar Shubham is an experienced Implementation Manager at NICE since February 2020, specializing in gathering client requirements, providing expert consulting, and developing custom solutions for various industries. Previously, as a Product Support Engineer at NICE, Kumar focused on troubleshooting and resolving issues related to the Satmetrix cloud-based Survey Analytics Engine. Prior to NICE, Kumar served as a Senior System Engineer at Cognizant, enhancing incident management processes and facilitating communication during major incidents. Kumar holds an MBA in Information Technology from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's Degree in Computer Science from Krishna Engineering College, alongside a high school education from SLS DAV Public School.
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