Lalit J. is an experienced technology professional with 21 years in the industry, including over 12 years dedicated to software design and architecture. They have worked on various projects such as IT transformation, IoT implementations, and cloud migrations, with a recent focus on Generative AI solutions for Contact Center as a Service (CCaaS) platforms. Lalit's core competencies encompass software architecture, system integration, and legacy system modernization, while they have hands-on expertise in .NET technologies, microservices, and real-time communication frameworks. They have held roles at notable organizations, including NiCE and Hitachi Consulting, and have contributed to enhancing agent productivity and customer experiences through innovative AI-driven solutions.
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