Lindsey Fallon, MBA, currently serves as a Senior Technical Account Manager at NICE, having joined the company in April 2024. Previously, Lindsey was a Product Manager for Workforce Optimization at LiveVox, where responsibilities included roadmap planning and product design based on client feedback and industry analysis. Lindsey also held various roles at speechIQ, including Senior Manager and Account Manager for Speech Analytics, effectively enhancing customer experience for over 50 clients. Lindsey's career began at Discover Financial Services, where numerous roles focused on speech analytics and quality control, contributing to procedural improvements and training initiatives. A graduate in Business Administration from Ohio Dominican University and a Bachelor's degree in Social Work, Psychology, and Family Studies from Ohio University further complement Lindsey’s strong professional background.
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