Luis E. Marrero

Luis E. Marrero is a seasoned professional in cloud operations and DevOps, currently serving as Lead Cloud Operations Engineer at NICE since September 2023. Prior to this role, Luis held positions at NICE Nexidia as a Senior Cloud DevOps Engineer and System Operations Engineer, enhancing cloud infrastructure and efficiency from February 2018 to September 2023. Luis's expertise includes significant experience at Microsoft, where responsibilities spanned from Service Engineer to Service Support Analyst between July 2015 and February 2018 and earlier engagements in IT consultancy and engineering roles at GM Data Systems, Cordis, and New Era Consultants. Academic credentials include a Bachelor's degree in Electrical Engineering from the University of Puerto Rico-Mayaguez and a Master of Science in Cybersecurity and Information Assurance from Western Governors University.