Mark Baldwin is currently the Manager - Portfolio Sales Engineering at NICE. Prior to that, Mark held roles at companies such as Vonage and NewVoiceMedia, where Mark worked as an Enterprise Solutions Architect and Senior Professional Services Consultant, respectively. With extensive experience in the field, Mark has a background in contact center technology, solutions architecture, and service delivery management. Mark's expertise lies in designing and implementing omnichannel contact center solutions and driving exceptional customer experiences.
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