Mark Durrant is an experienced professional specializing in workforce management and product management. Currently serving as a Product Manager at NICE Ltd since March 2016, Mark has also held roles such as WFM Enterprise Manager and Workforce Management SME. Prior to this, Mark was the Director of Workforce Management at Dialog Direct from June 2011 to March 2016. Additional experience includes the position of NACS Planning Manager at eBay from August 2009 to June 2011, Workforce Management at Circuit City from August 2008 to March 2009, and Capacity Planning/Workforce Management Team Leader at Verizon Business from April 1999 to July 2008.
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