Mark Nagelschmidt, MS, PMP®, is a Senior Implementation Manager at NICE CXone, focusing on consultative design and process improvement for large clients in the cloud-based contact center space. Previously, Mark served as Director of Clinic Operations at The Fix Medical, where they built a fully integrated medical practice and oversaw its daily operations. With extensive experience at Convergys as a Senior Global Project Leader, Mark successfully managed high-profile IT projects across multiple continents, earning recognition for excellence. Mark holds a Master of Science and a Bachelor of Science in Computer Science from Union College and Siena College, respectively.
This person is not in the org chart
This person is not in any teams
This person is not in any offices