Matt Garner is a senior technology leader with over 17 years of experience driving digital transformation. Previously, they served as a Senior Contact Center Consultant and APS Managing Principal at Avaya, where they directed a global team of engineers and led various services for omnichannel contact center applications. They also held the role of AVP DTC Workforce Manager at American Home Mortgage. Currently, Matt is a Senior Solutions Architect at NICE and continues their education at Southern Illinois University Edwardsville.
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