Michael Laughlin

Michael Laughlin serves as the Director of Strategic Clients at NICE since April 2019, after holding key roles such as Principal Technical Account Manager and Senior Manager for Customer Success. Prior experience includes founding and leading Laughlin Consulting Group, which specializes in optimizing network systems for small businesses, and serving as Technical Director and Managing Director at Charles Schwab, where Michael focused on contact center technology solutions. Michael's background also features significant positions at Wells Fargo, where responsibilities included managing enterprise voice solutions, and American Express, overseeing global technology strategies and call center infrastructure. Earlier roles were held at First Interstate Bank and Netrix, contributing to a robust career spanning over three decades in technology and telecommunications. Michael holds degrees from the University of Denver, University of Colorado Boulder - Leeds School of Business, and the University of Phoenix.