Michael Ramos is a seasoned telecommunications professional with extensive experience in voice operations and network support. Currently serving as a Senior Voice Operations Engineer at NICE CXone since August 2022, responsibilities include monitoring voice service alarms, troubleshooting SIP and TDM services, and ensuring effective communication with stakeholders. Prior to this role, Michael worked at T-Mobile as a Technician Network Ops Center, providing 24/7 support for network troubleshooting across a variety of technologies. Michael also held a position at AT&T as a Network Translations Analyst and Lead Switch Technician, managing complex customer maintenance requests and collaborating with various telecommunications entities to resolve issues. Michael's technical background includes work with multiple networking protocols and equipment, alongside a foundation in electronic technology from DeVry Institute of Technology.
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