Michael Urbano is a Technical Account Manager at NICE, where responsibilities involve leveraging advanced analytics to enhance organizational decision-making and improve customer service. Prior to this role, Michael served as a Senior Information Technology Project Manager at Ion Management Solutions Inc., focusing on security products and services for enterprises. Earlier experience includes Project Manager at Accenture, overseeing project management and service delivery for international clients, and roles in project implementation and support at IOM Pte Ltd, along with software programming at Pacific Office Machines, Inc. Michael holds a Bachelor's degree in Computer Science from AMA University.
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