Michael Walker currently works as a Business Value Realization Services professional at NiCE, focusing on helping clients optimize their CX solutions. Previously, Michael held various roles, including Senior Technical Engineer and Portfolio Maximization Leader at Avaya, and Vice President at Mondial Assistance. With a diverse background that includes experience as a National Administrator for Unified Communications at CBC/Radio-Canada and a Technical Director at Combat Networks, Michael has built a robust career in technical and management positions within the telecommunications sector.
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