Michele Carlson

Michele Carlson is an experienced marketing professional currently serving as the Director of Product Marketing and Head of Content Strategy at NICE since June 2007. In this role, Michele spearheads a comprehensive content strategy and leads a team of content creators and strategists, collaborating closely with marketing, sales, and product teams. Previous positions include Senior Product Marketing Manager, where Michele enhanced the visibility of software solutions for Fortune 50 executives, and Senior Director of Data Integrity & Testing at Mattersight, where Michele led a team through a significant acquisition while mentoring new hires. Additional experience includes roles as Senior Client Lead and Senior Consultant at Mattersight, as well as an internship at the John G. Shedd Aquarium and an admissions role at the University of Chicago. Michele holds a Bachelor's degree in Public Policy Studies and Spanish Romance Languages and Literatures from the University of Chicago.