Mike McDonald is a Senior Professional Services Engineer at NICE CXone since May 2021, with extensive experience in information technology management and support. Prior roles include Director of Information Technology at Pershing Health System and Think Whole Person Healthcare Aksarben, along with a Technical Support position at Catch Intelligence, where responsibilities included troubleshooting and client assistance for Business Intelligence software. Mike also managed Help Desk Services at CoSentry, overseeing Level 2 Remote Desktop Support, and worked as a Level 2 Systems Support Technician at Walsworth Publishing. Mike holds an Associate's degree in Business Management - Organizational Development from Metropolitan Community College.
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