Mindy Koch

Mindy Koch is a Senior Product Customer Success Manager at NICE since April 2022, specializing in Proactive AI Agents for telecom clients. In this role, Mindy leads a team of customer success managers, coordinating with various stakeholders to oversee deliverables for ContactEngine's largest North American client. Prior experience includes serving as a Customer Success Manager at NICE, a Client Account Manager at Deverybody, a Marketing Project Manager at Gardian Group, and a Finance Clerk at the Family and Morale, Welfare and Recreation Directorate. Mindy also founded Organized For Success, creating products and training videos focused on productivity and efficiency. Mindy holds a Bachelor of Science degree in Business with an emphasis on Human Resources and Organizational Behavior from Brigham Young University–Hawaii.