Mitch Blackburn is a Professional Services Engineer at NICE since November 2023, specializing in customer engagement and expertise in NICE products and the contact center industry. Previous experience includes roles as an IT Support Engineer at Lyft, a Customer Support Specialist at RollKall, and an IT Infrastructure Engineer at BT, where responsibilities spanned asset management, troubleshooting, and end-user support. Mitch has also worked in various IT positions in healthcare and retail sectors, demonstrating skills in systems administration, network management, and customer service. Education includes a Bachelor's degree from the University of North Carolina at Pembroke and current studies at North Central Texas College.
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