Mitchell Hawke

Mitchell Hawke is an experienced professional in customer engagement and technology solutions, currently serving as an Enterprise Account Manager at NICE CXone since January 2021. Previously, Mitchell held the position of CX Practice Manager at NTT Ltd., where management of the company's contact centre business across Victoria, WA, and SA focused on omnichannel customer contact solutions. At Dimension Data, roles included National Manager for Cloud Communications & Service Strategy and Principal Consultant for Customer Interactive Solutions, leading the contact centre consulting business and providing multi-channel customer contact management services. Earlier experience includes technical architecture at SMT and Ericsson, as well as engineering roles at Telstra. Mitchell holds a First Class Honours degree in Electronic Engineering and a degree in Computer Science from The University of Western Australia.