Nicholas Horn is a seasoned professional with extensive experience in customer advocacy, technical account management, and client support. Currently serving as a Technical Account Manager at NiCE since January 2024, Nicholas collaborates with product managers and internal teams to address client needs and ensure service reliability. Previously, as a Customer Advocacy Manager at LiveVox, Nicholas led communication and troubleshooting for critical client issues, ensuring timely resolutions and tracking through Salesforce and JIRA. Nicholas also held roles at Metaswitch Networks, Axis Sourcing, InMotion Entertainment Group, and Brookstone, contributing to operations, project management, and customer service. Nicholas holds a Bachelor of Science in Business Administration and Management from California State University - East Bay.
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