Otavio Castro has over 17 years of experience in implementing IT projects across North and South America, specializing in customer experience solutions in both on-premise and cloud environments. Currently a Senior Professional Services Engineer at NICE Ltd, Otavio leads complex projects and customer interactions, combining technical expertise with strong interpersonal skills. Previously, Otavio served as a Professional Services Engineer and a Senior Technical Support Engineer at NICE Systems and Interaxa, respectively. They hold degrees in Information Technology and Computer Technician from Faculdade Drummond and Senac, as well as an exchange program experience at Notre Dame de Namur University.
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